THE CAPA SUPPORT NEWSLETTER

System and Hospitality support with peace of mind CAPA will be there when you need us! THE SUPPORT CONTRACT CAPA’s INNKEEPER Annual Support will provide you with peace of mind. By purchasing an Annual Support Contract you receive: 800 line service manned 24 hours Pager dispatch after hours and on weekends for emergencies NANP update bulletin 24 hour FTP (ftp) and WEB (www) access Windows, DOS, LAN procedure assistance on a non-priority basis Priority hospitality support with Tech Notes Software product that maintains currency with hardware and operating systems Special pricing on updates & system Enhancements Additionally, with a CAPA annual support contract in place you are also eligible for special rates on restoration services if you ever happen to need them, as well as special discount pricing for new versions, utilities, enhancements and rate tables.

SUPPORT CONTRACT SCOPE CAPA’s support is limited to support of CAPA provided software only and does not include hardware. DOS/WINDOWS support, unless directly related to the Innkeeper or lnnManager operation, is not included. Hard disk restoration, support re-installing the InnKeeper/InnManager, or to move the InnKeeper/InnManager software to another hard disk/computer, are not included in the 800 support services. The assistance for restoration services will only be provided during normal working hours and CAPA reserves the right to charge for these services, if services are requested by an employee of the property. REMOTE DIAGNOSTICS We would also like to let you know that the Remote Access Diagnostic system supplied with your system enables CAPA to dial into your PC via modem to service the software, diagnose your hardware, or to demonstrate features and functions. This capability can be a real lifesaver in case of a serious problem. If you purchased your InnKeeper prior to this software being included with our software, you can purchase it for $50. We also offer certified Co-Session compatible modems at very competitive prices. CHECK OUT WHAT’S NEW! YOU WILL LIKE WHAT YOU SEE! Call CAPA for more information and to get pricing.