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InnKeeper FAQ's |
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ROOM COUNT IN MANAGEMENT SUMMARY EXCEEDS ROOM INVENTORY OR ACTUAL ROOM LIST OCCUPANTS.INNKEEPER tracks day rooms by physically updating the Managment Summary for each check-out with a room rate posted. This is necessary in order to count day room sales and fraudulent staff activity. Therefore it is possible to have more than 100% occupancy for a room type.To correct the Managment Summary please refer to the FAQ regarding adjusting data in the Managment Summary. CORRECTING OR ADJUSTING THE STATS IN MANAGEMENT SUMMARYOccasionally, the Management Summary is improperly, updated when (2) resets are performed by the night audit staff, or multiple check-ins and check-outs are performed that reports an incorrect number of day rooms.To Correct/Adjust, just go into Night Audit, then Extras and select Management Summary. Here you will see a menu item to EDIT DATA. EDIT DATA enables you to adjust the data for any day in the current year, the previous year, or your budjet. CORRECTING/REVERSING CHECK OUTS TO EXTERNAL DIRECT BILLReinstate folios immediately to a Service AccountFirst print your Daily Revenue and Receipts - Do Not Reset To reverse the Direct Bill Account in the revenue/receipts journals and the GL Recap you will need to create a Correction Service Account that will enable you to reverse/adjust the Direct Bill totals. By Posting (- charges) to this Correction Folio to equal the incorrect check-out amount(s) you will be able to check out the Correction Folio as a negative amount which will correct the direct bill totals in Daily, Month to Date and Year To Date as well as the associated cash drawer You have now posted a negative room, and even incidental charges to the system will need to be reversed in order to keep your revenue totals correct. Using LATE CHARGES - put positive amounts as appropriate to reverse all the negative charges you posted to the correction folio. Use the folio print out to assist you with this. When you are finished - view and/or print your Revenue/Receipts Journal to ensure your revenue totals are back to where you started Now using FOLIO ITEM VOID you can delete the payments from the reinstated folio If you checked out to an External Direct Bill but it was another payment type, you need to recreate the check-out to reverse the Direct Bill amount using a Correction Folio with reverse posting and then check-out the Correction Folio to External Direct Bill, this corrects the Direct Bill totals on the system. Using Folio Item Purge in Charges/Payments/Folio Manager and transfers you can erase the Direct Bill payment and check-out the folio to the proper payment amount. To bring back a checked out CHG file from a previous day you need to reference the Rxxxxxx.chg and Rxxxxx.old file to the Room # THE PROCESS
TO REPRINT A FOLIO FOR ANY DAY IN THE LAST 366 DAYSUse 366 replay to go to the date that the guest(s) checked out. Your Guest History Popup (Alt F10) will show the check out date.When you get into the replay date you go to Check Out, Reinstate Folio and select room:
TO TURN OFF TAXES FOR AN ITEMFirst, verify that your Provincial/State Government does not force taxes for the specified revenue.Second, verify that hotel tax is not valid for specified item. Third, in Canada, also verify that GST is not valid for specified item Then, with no one on the network other than the terminal you are using, using the password for configuration, enter:
To add a tax or change tax configuration, the system will prompt Y or N for all tax items/structures in the setup for your system. You can stack taxes as well. Use this only when one tax is applied to the item with another tax already applied. stacking is not common. NOTE: PASSWORDS WILL ONLY BE PROVIDED TO OWNERS OF PROPERTIES. WRITTEN AUTHORIZATION FOR OTHER PERSONNEL IS REQUIRED. HOW DO I CHANGE MY TAX STRUCTURES, OR MY TAX PERCENTAGES FOR TAXES ALREADY ESTABLISHED?All taxes are configured using the CONFIGURATION function in the MANAGEMENT menu. This is a passworded function and you will need it to get access.Please note that our support will not know the passwords. We can however, determine what they are using by using a special program. We will need a file sent to us to determine the passwords on your system. Additionally, we will only provide passwords to owners, authorized Managers, or other staff authorized in writing. Please Note: Taxes typically take effect on a particular day - eg: the first day of the year, or the first day of a month. Therefore the tax configuration must be performed after the Nigh Audit on the previous day, and before the Nigh Audit is performed on the day of the tax taking effect. You should NOT POST any room and tax on that day until the change is accomplished. To change the name and/or tax rate, or to add a new tax to your system. A deletion should be done with CAPA/eHospitality's support on line to configure the system, there can only be one terminal logged in ----the one you are using to perform this configuration. INSTRUCTIONS ON HOW TO CHANGE TAXES IN YOUR INNKEEPER SYSTEM
RESERVATION PROCESS ON THE COMPUTERCall comes in - ask for dates - use F9 to check availabilityEnter length of stay. At name field, you can tab to jump to room type then the system will take you back to name. However, using name first for guests who have stayed with you before - provides information you should use, plus will automatically populate address and cc fields When you complete the reservation input and get to the bottom where it asks if correct:
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